How do I place an order?

Browse the eyebogo.com and pick out a frame and color you like. Click on “CONTINUE” button. Fill in your prescription and Genius (AI) platform offers the lenses which work best for your prescription! Choose coatings if you want to protect your eyes from sunlight and blue light. We’ll cover the rest!

Where can I get my prescription?

From your optician or optometrist. They are required to provide you with your prescription following an eye exam.

Why your prices are so low?

Don’t be cheated go to a retail store. In short, we cut out the middlemen and retail costs while maintaining excellence. We complete all manufacturing under one roof and never cut corners on quality.

How to modify my order?

We can fix your prescription as long as you reach out to us before the order shipped. Call (844) 393-2646 or send an email to order@eyebogo.com and let us know how we can help you with your order.

If you want to cancel your order – please contact us within 24 hours after order placement otherwise $20 cancelation fee will be applied. Cancel request after 36 hours – you got 50% store credit.

Is there any way to try out your frames at home and see which ones fit me best?

Now you can! We’ve got a pilot called “Get Choosy / 7 frames / 7 days”.  Just choose seven frames from our inventory, note their SKUs, and send email to order@eyebogo.com. Get a reply with the next step.

Apologize due to COVID19 feature is not available now.

Do you have any children's frames?

Sure we have. Please check out our Kids & Youth category.

What about prescription sunglasses?

You can convert any eyeglasses frame to sunglasses with more than 12 unique tinting options.

Do you offer glasses that turn into sunglasses outdoors (transition)?

We offer Photochromic lenses and premium Transitions™ lenses. Just select the TRANSITION category after you enter your prescription during coating type selection.

Do not expect Photochromic\Transition lenses to be dark on the sun as regular sunglasses.

The pros

The benefits of having transitional lenses can seem obvious, but not all of them are apparent. Here are some of the biggest pros to getting a pair of transitional lenses:

  • Cost effective – Photochromic or transitional lenses can actually be quite cost effective. With transitional lenses, you end up not having to buy two pairs of glasses: prescription sunglasses and normal glasses. You get the best of both, rolled into one simple solution.
  • Convenient – Transitional lenses are very convenient because they save you from having to carry around two pairs of glasses and having to switch between them to meet different needs. With transitional lenses, you can wear sunglasses while driving and still be able to read important street signs.
  • Limits risk of losing glasses – Carrying around two pairs of glasses means that you’re much more likely to lose or misplace one of them. Having only one pair makes it easier on you.
  • Protects your eyes – Transitional lenses do more than function as sunglasses. They actually filter out a good deal of the harmful UV rays emitted from the sun, leading to healthier and happier eyes.
  • Doesn’t dark at sun as regular sunglasses.

The cons

So does the bad outweigh the good? We’re here to help you find out. These are some of the drawbacks of photochromic lenses:

  • Ineffective in cars – Photochromic lenses darken in reaction to UV rays, which your windshield blocks. Because of this, transitional lenses won’t darken very well in the car.
  • Differences in brands – Another issue that can arise with photochromic lenses is that different brands have different levels of darkness and different reaction times. Speaking with our Customer Service about this can help you find the brand that works best for you.
  • Affected by cold weather – Transitional lenses are also affected by colder weather, meaning they take a bit longer to react to UV rays in winter.

 

How can you tell if your glasses have anti-reflective coating?

Just hold the glasses where they will reflect light. If the lights reflecting are the color of the lights, you do not have Anti-Reflective coating. If they reflect in a color like green, gold, purple or blue, you have the coating.

Are there any limitations for bifocals or progressive lenses?

For bifocals, frames must be at least 28mm height. Progressive lenses require a lens height of 30mm.

How to measure my Segment Height?

Segment Height is the vertical measurement in millimeters from the bottom of the lens in your frames to where your pupils are. Segment Height does not apply to Single Vision lenses.

Send Us A Photo Using Your Camera and Card

When providing a photo, it is very important that the directions are followed carefully, so that we can take an accurate measurement. We use a credit card as the base measurement (85mm), so the card in the photo must be the same size.

  1. Wear the glasses.
  2. The card should be held by two fingers — placed horizontally alongside your frames.
  3. You must be looking directly forward at the camera — not angled in any other direction.

Still not sure? Watch the video.

How to measure my frame?

Knowing the right measurement for your frames is important when shopping for glasses online. Check the inside of the temple arm and there should be some numbers there. For example, 50-20-140 where 50mm is the lens width, 20mm bridge width, and 140mm temple length.

If you can no longer read the numbers on the inside of your frame, you could always try measuring by hand. For temple length, you need to measure from the temple screw to the temple tip.

What kind of frames is selling on eyeBOGO?

We offer full rim, semi-rimless, and completely rimless frames to fit every style and budget.

How can I track my order?

Sure. You can enter your order or tracking number in the Order Tracking section in our navigation menu, or you can check the status on the Orders page.

How long do I have to wait for my glasses after ordering?

Your order will be shipped within 5 – 10 business days. Your glasses will usually reach you faster but may take the full 14 business days depending on the complexity of your prescription. We recommend choosing Express Delivery at checkout to get your order shipped with USPS Express.

Please note: Due to COVID-19 USPS shipments might be delayed and could take up to 30 days. We do not have control of USPS and have no options to expedite your package if it delayed.

What shipping methods do you offer?

We ship through USPS First-Class Mail ($5), USPS Priority ($10) and USPS Priority Express ($35). You will get the USPS tracking number with a shipping confirmation email.

I didn't get my prescription. What can I do?

Call your optometrist and ask your prescription.

The Eyeglass Rule requires that optometrists and ophthalmologists provide patients a copy of their prescription after the completion of an eye examination without extra cost. In addition, the Rule prohibits optometrists and ophthalmologists from conditioning the availability of an examination on a requirement that patients agree to purchase any ophthalmic goods.

https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/eyeglass-rule

How do I read my prescription?

Figuring out what all of those numbers an letters on your prescription mean can be a little tricky, but we’ve got that covered.

  • (OD) – Right eye
  • (OS) – Left eye
  • Sphere (SPH) – The degree of correction needed to correct your near or farsightedness.
  • Cylinder (CYL) – Cylinder indicates the lens power needed to correct astigmatism in your eyes.
  • Axis (AXI) – The axis indicates the orientation of astigmatism, measured in degrees from 1 to 180. If you do not have astigmatism and do not have a Cylinder and Axis on your prescription.How

What "PD" means and how do I get mine?

PD, or pupillary distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Your PD is might include in your prescription. If you do not know it, you can measure your PD when entering your prescription, click on the “PD Check” button and follow the process. You would need any debit/credit card for precise measurement.

Can I use contact lens prescription for ordering glasses?

Contact prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your glasses. Make sure you have the correct prescription before entering it.

Do you offer prism correction?

Yes! When entering your prescription, just check Add prism.

What are lenses made of?

Please see our lenses chart below: Lenses Material

  • Basic Plastic CR-39
  • Standard Polycarbonate
  • Premium Hi-Index 1.67
  • Platinum Hi-Index 1.74

How bifocal and progressive distances are divided?

Typically, 60% of the lens height reserved for distance vision and 40% for reading.

Do new progressive lenses make you dizzy?

Don’t give up on your new lenses. Take these steps to get used to them and enjoy clear vision:

  • Try putting on your new glasses first thing in the morning and wear them for just an hour or two. The next morning, try a few more hours. Slowly build up your tolerance to adjust to them.
  • Don’t switch between your new pair and your old one.
  • Make sure your eyeglasses fit properly and don’t slide down your nose.
  • When you walk, look straight ahead, not down at your feet. Also work on pointing your nose in the direction you want to look, not just looking left or right with your eyes
  • When you read, hold items down and about 16 inches away from your eyes. Look through the bottom of your lenses.
  • Don’t move your eyes or head as you read. Move the page or paper instead.
  • Set your computer screen just below eye level. You can adjust your desk or chair to make this happen.
  • Talk to your eye doctor if your lenses still bother you after a few weeks. You may need to change your prescription strength.

Which materials do you use for your bifocal lenses?

We use a new digital bifocal HD-DUO which has no visible lines. You also can choose conventional Flat Top 28 (FT-28) and Flat Top 35 (FT-35) lenses for bifocals.

May I purchase lenses separately?

Yes, just email us and we replace your lenses.

I got an allergy. Can I get the glasses?

Before make an order please consult with us which materials you need to avoid.

Do you accept insurance?

Unfortunately, we are not currently affiliated with any insurance company. However, we can provide you with a detailed copy of your invoice along with our tax ID number so you may request reimbursement from your insurance company.

We accept flexible spending accounts (FSA) or health savings accounts (HSA) for purchasing prescription eyewear or sunglasses. However, the FSA and HSA cards need to be affiliated with a major credit card.

What payment methods do you accept?

We accept AMEX, Visa, Discover, Master Card, Maestro, PayPal, and Apple Pay.

How are your payments secured?

We use Stripe secured e-commerce service platform to guarantee safe payment processing.

How can I obtain an invoice?

You can download a detailed sales invoice by accessing the Orders section of your account page.

Can I pay by installments?

Yes! For orders you can split it into 3 interest-free payments. Choose the Affirm or Afterpay payment option at the checkout page.

Is it possible to get double discounts on my order?

Sorry, but multiple discounts are not allowed. Only one coupon per purchase. Also, coupons can’t be applied to any items that are currently on sale. If you have several items in your cart, promotional codes will be applied to full-priced items only.

What is your return policy?

You have thirty (30) calendar days from the date you receive the glasses to reach us for a return shipping label if you want to return them for any reason. See our Return Policy page for more details.

How to return or replace my glasses?

If you need to return your glasses, follow the simple steps: call (844) 393-2646, chat, or email us within thirty (30) calendar days of receiving the item to get your return shipping label. Return must include eyeglasses with lenses, eyeBOGO case, microfiber cloth, and free reading glasses if applicable.

Anything else I need to know about making a replacement?

If you want to replace your glasses with a new pair of higher value, you have to cover the difference. And of course, if you decide to replace your glasses with a new pair of lesser value, we will refund you the difference as a store credit.

Customers are responsible for shipping and handling costs when returning glasses after a 30-days period expiration.

Where is my order?

After your order is shipped you will get an email with a tracking number. Clicking on it will redirect you to the USPS.com where you can see real-time updates and estimate delivery date.

Please note: Due to COVID-19 USPS shipments might be delayed and could take up to 30 days. We do not have control of USPS and have no options to expedite your package if it delayed.